Returns and Exchanges

In the event that you are not entirely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt.

We will issue a full refund (excluding original delivery charge) on receipt, garments received after the 14 days will be entitled to an exchange to the value of the garment returned.

Please note: The item is your responsibility until it reaches us. For your own piece of mind, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
The parcel can take up to 5 working days to be returned to our shop, unless sent via special delivery, please note refund will be processed within 3 days of our receipt.

Please complete the form on the back of your delivery note and send both the delivery note and parcel to:       

Elle17 Ladies Boutique, 341 Aigburth Road, Liverpool L17 0BL.

We will only refund the card from which the original payment was made.

*When trying on items of clothing, please ensure that you are not wearing perfume / or deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed or the item is soiled, flawed and without price tags intact.

The item must be returned with the completed form on the back of your delivery note.

 

No refund or exchange available on sale items.

Contact Elle17 for more information. enquiries@elle17.co.uk. 0151 727 7331      

Faulty Items 0151 727 7331 or email enquiries@elle17.co.uk, with your name and address, details of the product and the reason for return, and whether you require a refund or a replacement.
If the item you received is faulty, please contact the shop on telephone - 

We will then advise on how to proceed with the return. You have 7 days from receipt of the faulty item to return it to us.

Faulty goods if in stock will be replaced or a full refund will be given if goods are out of stock on the basis of returning the items in 7 days.

Except for sale items you can return any item of clothing within 14 days and receive a full refund, minus delivery costs.

    

Discount codes & Vouchers
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

This returns policy does not affect your statutory rights. 

 

We reserve the right to make changes without notice to the information contained on elle17.co.uk to the services described.